Navigating the New Era of Financial Crime Management with Nick Vitchev

In our latest vlog, Nick Vitchev, Research Director at Chartis Research, offers a comprehensive look at the significant developments reshaping the financial crime landscape. From the integration of cutting-edge technologies to the prioritization of customer and employee satisfaction, the financial crime sector is witnessing a monumental shift toward a value-driven approach.

This vlog delves into the critical aspects of the ‘shifting value equation’ in financial crime management, highlighting the move from focusing solely on cost and efficiency to considering the total value of solutions. Nick discusses the importance of customer experience, staff retention and the role of technology in enhancing these areas. The conversation covers how best-in-class tech solutions contribute to staff upskilling, lower attrition rates, and the adoption of future-proof strategies that support sustainable business models and innovation.

Join us on this insightful journey as we explore how embracing a long-term, value-oriented approach in financial crime management can lead to greater innovation, improved customer and staff satisfaction, and a stronger, more resilient financial services industry.